Privacy Policy

Candle Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account
• Information about the person you are caring for (first name, age, care needs)
• Payment information processed securely through Stripe
• Communications between you and caregivers through our platform
• Ratings and reviews you submit after bookings

For caregivers, we additionally collect:

• Professional credentials and certifications
• Background check results (processed by Checkr)
• Banking information for payouts (processed securely by Stripe)
• GPS location during active shifts (with your permission)

2. How We Use Your Information

• To connect families with caregivers and process bookings
• To process payments and send payouts to caregivers
• To verify caregiver credentials and conduct background checks
• To send booking confirmations, shift updates, and important notifications
• To improve our platform and customer experience
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only in these circumstances:

• With caregivers: Your name, address, and care needs are shared with the caregiver you book
• With families: Caregiver name, credentials, and profile are visible to families
• Service providers: Stripe (payments), Checkr (background checks), Supabase (database), Resend (email)
• Legal requirements: When required by law or to protect safety

4. Data Security

We use industry-standard encryption and security measures to protect your information. Payment data is never stored on our servers — it is processed directly by Stripe, which is PCI DSS compliant.

5. Your Rights

You have the right to access, correct, or delete your personal information at any time. Contact us at privacy@candlecare.care to exercise these rights.

6. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.

7. Children's Privacy

Candle Care is not directed at children under 18. We do not knowingly collect information from anyone under 18.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform.

9. Contact Us

Questions about this Privacy Policy? Contact us at privacy@candlecare.care or visit our contact page.