Families pay only a 10% platform fee per booking. No membership. No hidden fees. What you see is what you pay.
✦ No credit card required to create an account
Families who book longer shifts get automatic discounts — no codes needed.
1–8 hours. Perfect for companionship, errands, or a few hours of support.
12 hours. Daytime or overnight. Ideal for families who work full days.
24 hours. Round-the-clock care. Best for post-surgery or high-acuity needs.
Correct. Families pay zero monthly or annual fee. You only pay a 10% platform fee when you actually book a caregiver. If you never book, you pay nothing.
The fee covers secure payment processing, 24/7 platform support, caregiver verification and background checks, live GPS tracking infrastructure, and insurance coverage for the platform.
Caregivers receive their payout within 2 business days of a completed shift via Stripe direct deposit. No waiting weeks like traditional agencies.
Yes. Cancellations made more than 2 hours before a shift start are fully refunded. Cancellations within 2 hours may incur a one-hour charge to compensate the caregiver for their time.
Contact our support team immediately. We'll work to resolve any issue and if the shift did not meet our quality standards, we'll make it right with a full or partial refund.